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Shipping & Return information

COVID-19 UPDATE

Our top priority is the health and safety of our employees and customers, so we completely redesigned our production and fulfillment center to comply with state recommended social distancing and PPE guidelines.

What does this mean for you?

  • Processing times may be delayed. Generally processing times are within 3-5business days* although currently those times vary due to the issues relating to COVID-19 and government orders and the impact to our business.  Processing times may also be extended during holidays, launches/re-stocks, limited edition releases and promotions.
  • We will notify you as soon as your order ships or if we foresee any issues with fulfilling your order.

We appreciate your patience and understanding as we work through this together.

Thank you so much for your support!

*Please understand that business days do not include weekends or holidays such as  New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas.

SHIPPING FEES & DELIVERY TIMES

  • FREE US SHIPPING on all orders over $49 (7-12 business days after processing) Could be delay.
  • Shipping charges can be apply for some products.
COVID-19 UPDATE:
 

Due to government regulations, we have been asked to place a temporary hold on shipments to the following countries:

Algeria
Angola
Antigua & Barbuda
Bahamas
Bangladesh
Belize
Benin
Brunei
Burkina Faso
Cambodia
Cameroon
Chile
China (Anhui Province, Heilongjiang Province, Henan Province, Hubei Province, Inner Mongolia Province, Liaoning Province, Shanxi Province, Sichuan Province, the Xinjiang Uygur Autonomous Region)
Costa Rica
Faroe Islands
French Guiana
Gambia
Ghana
Haiti
Iraq
Israel
Italy
Jordan
Kazakhstan
Kuwait
Kyrgyzstan
Laos
Latvia
Liberia
Martinique
Mauritania
Mongolia
Montenegro
Mozambique
Nicaragua
Niger
Pakistan
Panama
Papua New Guinea
Peru
Samoa
Senegal
Sierra Leone
Solomon Islands
St. Kitts & Nevis
St. Marten
Suriname
Tajikistan
Tanzania
Timor-Leste
Tonga
Tunisia
Turks & Caicos
Uganda
Vanuatu
Venezuela
 
 

We are dedicated to ensuring the safety of our customers and are eagerly awaiting approval to return service to your area.

DELIVERY

WHEN WILL MY PACKAGE BE DELIVERED?

Processing time for orders is 3-5 business days (business days do not include weekends or holidays). These times may be extended during holidays, launches/restocks, limited edition releases and promotions. Once shipped, delivery time within the United state is 7-12 days or 7-20 business days internationally. But in some cases could be delay. Thank you for understanding. We do not offer expedited shipping at this time. Please note, we are not responsible for any shipping deliveries that may be affected by, but not limited to, the following: customs, natural occurrences, air/ground transportation strikes/delays or transfers from USPS to international mail carriers.

RETURNS & REFUNDS

Do you allow refunds/returns?

All sales are final. We do not offer refunds/exchanges, nor do we allow cancellations/ returns. Please keep in mind that colors will appear different on individuals depending on skin tone and lip pigmentation. Items will not be replaced or exchanged for this reason. Knnis.com reserves the right to refuse any returns at any time.

*At this time, for any orders placed on or after March 16, 2020, our return policy has been updated to allow our customers to cancel unshipped orders at any time for a full refund. If you wish to cancel or have any questions, please contact customer service at [email protected]

 
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